Retail Assistant Store Manager – Charleston, SC

About Orvis:

We are a family-owned, international multichannel retailer, and we are proud of our culture, in which associates deliver world-class customer service, exceptional products and learning opportunities.

As an Orvis Assistant Store Manager, you are responsible for assisting in all management responsibilities of the retail store, including leading the team in the absence of the Store Manager.  You help the manager set the tone for how the team delivers consistent, world-class customer service. You help create a store environment that is welcoming, inclusive, and an educational resource for the surrounding community. As an ambassador for the Orvis brand, you demonstrate our core values as you lead by example in a fast paced, dynamic retail environment.

We are passionate, curious, and approachable.

Our store teams are teachers, mentors, and problem solvers. We live to develop and share our equipment, apparel, and expertise to outfit deeper connections and authentic experiences in the outdoors for a more inspired life.

We are the most-trusted lifestyle brand rooted in the innovation of fly-fishing and wingshooting.

Everything we make, offer, or share flows from generations of curiosity on the water, in the field, and around the fire.

The natural world is at the core of our passions and our business.

Cold mountain streams, high-country grasslands, and saltwater flats—these are the places we feel most alive. We know the power of the experiences they provide and live for the anticipation it brings. And we must preserve these places for future generations. This is why we commit 5% of pre-tax profits to protecting what we love.

We offer a retail career experience like no other. Our people are our most valuable assets; and we empower our associates to take care of the customer and exceed expectations. To be at their best, we also recognize that our associates need time to recharge and connect with nature. We believe in ensuring our associates have great work/life balance, maintaining store operating hours that focus on our most productive periods, and offering a comprehensive benefits package including:

• Medical, vision, and dental coverage
• 401(k) savings plan
• Paid time off and holiday pay
• Paid Parental Leave
• Generous associate discount, including discount opportunities with other brands
• Incentives for travel
• Rod loaner program

Your Role:

• You empower your team to deliver world-class customer service through empathy, critical thinking, and customer centricity
• You are an ambassador of the brand, aligned with the Orvis Vision, Mission, Core Values, and Culture
• You have a fundamental understanding of core retail metrics and know which levers to pull to drive sales and profitability
• You are entrepreneurial and can leverage assets across Orvis’ omnichannel retail platform
• You communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
• You help recruit, develop, train, and coach associates who are bought into the company’s vision and mission, and create a pathway for growth
• Your team feels valued and supported through regular feedback, coaching in-the-moment, positive reinforcement, and acknowledgement from you and the Store Manager.

Who you’ll work with:

The Store Assistant Manager reports to the Store Manager. Position will interface daily with store associates and, when needed, with the District Manager, the Director of Retail Sales and Operations, Human Resources, Store Merchants and Planners, Marketing, Accounting, and Orvis Service Center associates.

We are looking for:

• Independent leaders who can learn on the fly, demonstrate integrity and mutual respect, and create a fun and energetic store vibe
• Excellent retail business acumen including selling skills, and sales analysis
• Skills and confidence to tailor the Orvis brand presentation and merchandising to the unique Store space and floor plan of an individual store
• Familiarity with payroll planning and scheduling
• Ability to handle ambiguity, use sound judgement, and solve problems for customers and associates
• Up-to-date computer skills with the aptitude to learn and utilize business programs as well as the ability to teach these programs to the team
• Physical strength to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Physical ability to be on feet (standing/walking) for extended periods of time
• Flexibility with schedule including weekend availability

Desired Qualifications:

• Specialty retail experience
• College degree