Reservations Specialist – Millbrook, NY

We are seeking a RESERVATION SPECIALIST to join the Orvis Team! This is an on-site position in Millbrook, NY.

The Reservation Specialist at the Orvis Sandanona facility is responsible for ensuring a seamless booking and check-in process for guests by managing reservations for Sporting Clays, Lessons, Fly-Fishing, and Upland Hunting. This position is also tasked with modeling and creating a culture of empowerment and excellence among staff. The Reservation Specialist should understand, model, and advocate for the Orvis brand and the company culture. This person is a professional role model in attitude and appearance, skilled in the art of communication and organization. This individual will take pride in teaching these skills to the team and ultimately lead by example. 

For more than 160 years the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. At Orvis, we do not sell what we, ourselves, would not be proud to own or give as a gift. Our associates deserve to be proud of our service and our products, and we rely on every associate to apply our “pride of ownership” credo to drive our quality. “Good enough” is not our standard. We need to strive for perfection in our products and customer service, to propel our growth and the pride that will fuel our team.

Position Interfaces:

This position reports to the Events Manager of the Orvis Sandanona Shooting Grounds. The position will interface daily with the General Manager, Store Manager – Customer Experience Specialist, as well as the Upland Manager, Bistro Manager, and all other involved staff.

Responsibilities:

• Reservations - implement efficiency and enhance the customer experience from the start to end of booking a reservation
• Provide support to the Events Team with scheduling, setup and logistics for corporate outings, private events, and other group activities.
• Maintain an up-to-date knowledge of all Orvis Sandanona offerings, pricing, and policies to effectively assist guests.
• Collaborate with managers, instructors, and operations staff to ensure accurate communication of daily schedules and guest needs.
• Ensure proper staffing of activities including confirming both customers and trappers/associates
• Assist with front desk and check-in duties during peak times.
• Subscribe to the highest customer service standards and always provide a personal example for the team of a true cultural professional
• Understand Orvis policy and procedures, adhere to them, and ensure compliance by the team
• Be an ambassador of the brand and instill the Orvis Vision, Mission, Core Values, and Culture in the entire team. Significant emphasis on a “One Orvis” culture
• Communicate the Orvis brand and its lifestyle through developed itineraries in corporate outings and internal team members 
• Support all other departments as necessary- with strong tie to retail/front desk, kitchen, upland, school, and other managers

• Aspire to identify and implement best practices for reservation systems and event planning

Competencies and Requirements:  

• Specialty hospitality experience or administrative support
• Knowledge of outdoor and shooting sports
• Strong customer service and communications skills
• Ability to thrive in a fast-paced environment.
• Experience working closely with diverse teams to encourage collective growth.
• Strong interpersonal skills.
• Ability to communicate openly and actively listen.
• Experience adapting to last minute changes and bridging gaps between various departments.

Orvis Company associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations – both internal and external. The Orvis Company and our associates are committed to giving back to our communities and protecting nature.

About Orvis:

In 1856, Charles Orvis founded the Orvis Company in Manchester, Vermont, offering the finest fly fishing equipment, and priding himself on customer satisfaction and service. Today, along with our world famous fly-fishing gear, Orvis offers distinctive clothing, home furnishings, gifts, and dog products. Each item is rooted in our heritage of authenticity and the outdoors, and is backed with a no-questions-asked guarantee. As the longest-running mail order business in the United States, and with our flagship retail store located in the same Vermont village as the original store since 1856, we offer experience and knowledge that no other retail company can. Each day we strive to apply what we know and learn to bring our customers even better service and products tomorrow.

Orvis is headquartered in beautiful Southwestern Vermont with major operations in Roanoke, Virginia and the U.K. We firmly believe that the only way for Orvis to achieve its vision to be the most respected lifestyle brand in America, is to have a company culture that is supportive and inspiring to the individuals that will get us there.

Orvis offers competitive compensation commensurate with scope of responsibilities and experience required; plus a comprehensive benefits package including medical/dental/vision coverage, life insurance, 401K, generous associate discounts, and other excellent benefits.

To access our California Applicant Privacy Notice, follow this link: https://www.orvis.com/california-applicant-notice.html

To learn more and connect with Orvis, please visit us online www.orvis.com.